Privacy Policy

1. Information We Collect

When you visit our clinic or use our services, we may collect the following information:

• Personal data: first name, last name, phone number, email address
• Medical data: medical history, examination results, diagnoses and treatments
• Technical data: IP address, browser type, time of your visit to our website
• Communication data: the messages you send us through contact forms

2. How We Use the Information

Your information is used solely for the following purposes:

• Providing medical services and managing appointments
• Communicating with you about appointments, results and treatments
• Improving our services and the patient experience
• Fulfilling legal and regulatory obligations

3. Data Protection

We take strong technical and organizational measures to protect your personal and medical data. We use encryption, access controls and regular security audits. Only authorized personnel have access to your data, and only for legitimate medical or administrative purposes.

4. Sharing of Information

We do not sell, trade or transfer your personal data to third parties, except in the following cases:

• When required by law or regulatory authorities
• With service providers who assist us in operating the clinic (under confidentiality agreements)
• In a medical emergency where sharing the information is vital

5. Your Rights

Under the applicable legislation, you have the right to:

• Request access to your personal data
• Request the correction of inaccurate data
• Request the deletion of your data (subject to legal exceptions)
• Object to the processing of your data for marketing purposes
• Lodge a complaint with the Commissioner for Personal Data Protection

6. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Some cookies are essential for the website to function and cannot be disabled.

7. Data Retention

Your personal and medical data are retained for as long as necessary to fulfill the purposes for which they were collected, or as required by law. Medical data are retained in accordance with the applicable health legislation, usually for a minimum period of 10 years after the last visit.

8. Changes to the Privacy Policy

We may update this policy from time to time. Any changes will be published on this page along with the update date. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us:

• Email: qendrashqiptareesyve@gmail.com
• Phone: +355 69 400 3900
• Phone: +355 69 400 3600
• Phone: +355 4 241 90 87
• Address: Rruga E Dibres, Kompleksi Halili K. 2, Perballe Vila Gold, Tirana 1017